Job Description


Job Order - Desktop Engineer

 

We currently have an immediate requirement for an  Job Order # 13692 - Desktop Engineer. This is a contract opportunity and the location is Pleasanton, CA.

 

Job Description and Responsibilities

Job Title (Position): Desktop Engineer

Contract: Contract 3 to 6 Months

Location :  Pleasanton, CA

 

Job Description:

Job Description: IT Support Specialist

 

Responsibilities:

• Provide first level contact and convey resolutions to customer issues

• Monitor and respond quickly and effectively to requests received through the IT Service Desk ticketing system and hotline

• Properly escalate queries as necessary

• Track, route, and redirect tickets to the correct resources

• Walk customers through problem solving process

• Follow up with customers, provide feedback and see problems through to resolution

• Help users setup emails on mobile devices

• Utilize excellent customer service skills and exceed customers’ expectations

• Ensure proper recording, documentation and closure

• Recommended procedure modifications or improvements

• Preserve and grow your knowledge of Helpdesk procedures, products and services

 

Minimum Qualifications:

• Proven working experience providing first level support for employees

• Working knowledge of ticketing systems and remoting tools (RDP, Bomgar, etc…)

• Minimum 4 years of experience working with Windows and Macs

• Minimum 2 years of experience working with hosted solutions such as Office 365

• Strong client-facing and communication skills

• Advanced troubleshooting and Multi-tasking

• Understand Active Directory and SSO

• Understand the basics of client connectivity: VPN, DHCP, TCP/IP, etc…

• Strong customer service and troubleshooting skills

 

 

 

Please email your resume to medha@maxonic.com code JO# 13692, Desktop Engineer in the subject of the email, call 408-648-2010 or click ‘Apply Now’ below.

 

Since 2002, Maxonic has provided IT staffing services to clients throughout the US and Canada. We have a reputation of being both highly professional and ethical. All of our requirements are from direct clients