Genesys Support Consultant - 14224
We have an immediate requirement for Genesys Support Consultant with one of our direct client in San Francisco, CA. This role is 6+ months contract.
- Provide assistance and guidance to the team responsible for maintaining the configuration of all the Genesys environments.
- Modifies Genesys system configuration based on business requirements and other factors.
- Isolate, reproduce and resolving problems using available systems and tools, and investigate potential workarounds for verified defects.
- Deliver product and related technical training/mentoring to other Technical Support staff and ensure that 'knowledge transfer' sessions are conducted.
- To interface with and monitor the activities of Tier 3 Support Level, where the problem cannot be resolved at the Tier 2 Support level.
- Assist and provide timely and clear communication regarding application issues and remediation efforts
Please feel free to reach out to me at firstname.lastname@example.org or call me at 408 739 4900 Ext 114.
Keywords: Genesys, configuration, remediation