Job Description


Genesys Support Consultant - 14224
 

We have an immediate requirement for Genesys Support Consultant with one of our direct client in San Francisco, CA. This role is 6+ months contract. 

Responsibilities:

 

  • Provide assistance and guidance to the team responsible for maintaining the configuration of all the Genesys environments.
  • Modifies Genesys system configuration based on business requirements and other factors.
  • Isolate, reproduce and resolving problems using available systems and tools, and investigate potential workarounds for verified defects.
  • Deliver product and related technical training/mentoring to other Technical Support staff and ensure that 'knowledge transfer' sessions are conducted.
  • To interface with and monitor the activities of Tier 3 Support Level, where the problem cannot be resolved at the Tier 2 Support level.
  • Assist and provide timely and clear communication regarding application issues and remediation efforts

Please feel free to reach out to me at jalpa@maxonic.com or call me at 408 739 4900 Ext 114.

Keywords: Genesys, configuration, remediation