Job Description

Genesys Support Consultant - 14224

We have an immediate requirement for Genesys Support Consultant with one of our direct client in San Francisco, CA. This role is 6+ months contract. 



  • Provide assistance and guidance to the team responsible for maintaining the configuration of all the Genesys environments.
  • Modifies Genesys system configuration based on business requirements and other factors.
  • Isolate, reproduce and resolving problems using available systems and tools, and investigate potential workarounds for verified defects.
  • Deliver product and related technical training/mentoring to other Technical Support staff and ensure that 'knowledge transfer' sessions are conducted.
  • To interface with and monitor the activities of Tier 3 Support Level, where the problem cannot be resolved at the Tier 2 Support level.
  • Assist and provide timely and clear communication regarding application issues and remediation efforts

Please feel free to reach out to me at or call me at 408 739 4900 Ext 114.

Keywords: Genesys, configuration, remediation