Job Description

15116 – Business System Analyst / ServiceNow


Our client is one of largest retailers in the world. Yet the company is nimble and dynamic and works with cutting edge technologies.  They are currently in need of an experienced Business System Analyst, to work as part of a team on multiple high visibility projects.  This is a contract position and is at their Phoenix, AZ facility.



  • Responsible for understanding how ServiceNow is used by our customers as a reference in discussing new enhancements
  • Maintain knowledge of all aspects of ServiceNow Products and Platform and impact on our ITSM implementation
  • Responsible for gathering Enhancement Request requirements from Stakeholders and translating it into a technical specification document.
  • Act as POC for Service Catalog Requests, providing updates to stakeholders on the status of the request and assess feasibility of requests and identify solution to meet request requirements.
  • Collaborate and partner with ServiceNow Platform Developers on determining level of effort and ensuring objectives and requirements are met
  • Collaborate and partner with Service Provisioning Analyst in firming up the business requirements document and provide technical and functional consultation aligning to ServiceNow related requests.
  • Understand and encourage best practice implementation of ServiceNow to ensure supportability and scalability across the Enterprise Accountability of a request from beginning to end including testing and customer demo as required








About Maxonic:

Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges.  Our award winning, dedicated team of recruiting professionals is specialized by technology, is great listeners, and will seek to find a position that meets the long term career needs of our candidates.  We take pride in the over 5,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.


Interested in Applying?

Please click apply with your most current resume and anything else you’d like us to know about you. You should also feel free to email Monica Vaduva ( or call 408-400-2301