Job Description


Tech Support Specialist II

Maxonic is looking for a Tech Support Specialist II for one of our customers. They are the market leader in enhancing higher education technology.  

Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates.

Benefits offered to our employees include:

  • Medical Insurance through Cal Choice [Kaiser and Anthem Blue Cross]
  • HSA (Health Savings Account)
  • 401K Plan
  • Paid Sick Time Off
JOB DESCRIPTION: 
  • Video Interviews will be required.
  • Deploy new computers to customers. Also evaluate, refurbish, and redeploy computers. 
  • Troubleshoot user problems at the desktop. Knowledge of PC hardware, software and networking issues. 
  • Independently resolves hardware break-fix issues, network connectivity and application related questions for third party products. 
  • Coordinates with the appropriate subject matter experts to obtain assistance to resolve concerns for proprietary applications of the client. 
  • Assist Project Managers in the end to end process for destination moves and hardware/software upgrades. 
  • Includes client interviews, technology evaluations and recommendations, developing integration requirements, application configuration/distribution, UAT, on site resource management, technical training and Day One support.
  • The contracting assignment could possibly be extended and also this is an excellent opportunity to showcase Tech Support Skill sets and obtain a FTE role with the client.
Must Haves: 
  • Basic Computer Knowledge – know how to set up a computer with the software programs and wifi out of the box.
  • Knowledge of connecting with Media sources 
  • Client facing, ability to interact with all end users and all levels, students and teachers/professors 
  • Customer Service/Professionalism - Business attire required (no jackets) 
  • Hit the ground running – not an entry level role - Two (2) years of experience requested 
  • The contractors mush have the basic computer knowledge to hit the ground running, however, the client manager will be pulling Tech Specialist from other client college/university accounts to partner up with the new contractors to help/assist the contractors to get acclimated.
  • Client's Hiring Manager is also open to Network Admin contractors who would want a Tech Support role. 

Position logistics:

  • Candidates must be currently authorized to work in the US for any employer.
  • Job Location is Ann Arbor, Michigan
  • 3 months Contract position
  • Video Interviews will be required.

Interested in Applying?

We can’t wait to see your resume! Please apply below with your most current resume and anything else you’d like us to know about you – commute preferences, desired work environments, etc. You should also feel free to email Raj Anand (raj.anand@maxonic.com) or call 408-715-1210  Ext 133